Responsible for managing SOC efforts to monitor SIEM (AlienVault) deployments for managed security clients and handling incident response in the event of a positive alert.
Cross-trained and managed small team of helpdesk engineers to perform security functions.
Responsible for maintaining internal security policies for internet facing applications.
Provides maintenance and architectural support to a broad range of clients with varying infrastructure sizes and flavors.
Designed and implemented Veeam-based local & cloud backup platform for Netready, leveraging our own experience and hardware to dramatically increase margin and generate a new revenue stream.
Migrated legacy RMM system to Connectwise Labtech/Automate. Maintain and integrate Automate with ticketing system, remote access tool and billing software.
Consulted with Microsoft marketing for technical requirements of in-store demonstrations of hardware to the public.
Created and maintained many projects to further productivity of employees, setting up a lot of automation in the form of workflows for Dynamics CRM for the newly minted Business Team.
Member of the Imaging Group, responsible for installation of demo images onto machines via WDS, as well as creating various PowerShell scripts to ease the process of configuration.
CompTIA: Security+ CE, Network+ CE, Project+
Microsoft: MCSA: Office 365
ITIL: Foundations (v3)
Microsoft Hyper-V, VMware ESXi (5.5 – 6.7), VMware vCenter, Veeam Backup & Replication, disaster recovery, Active Directory / DNS, Office 365, Exchange (2007 – 2016), Cisco ASA (pre-8.3 – 9.x), Dell Compellent SAN, HPE 3PAR, HPE MSA 20xx, SD-WAN, MPLS, VOIP, datacenter experience (SOC 2 Type II), Cylance, Sophos, device encryption (Bitlocker), ticketing systems (Connectwise), remote management systems (Automate, Connectwise Control).